How Are Businesses Benefitted by Social Media Marketing

Businesses whether big or small have come to appreciate the immense benefits associated with social media marketing and its growing importance in this highly competitive world to attract new customers and to stay relevant. Today, your secretary is no more your mouthpiece to the outside world. She is no longer the first interaction point between your company and the outside world-this role is being fulfilled by the social media platforms, profiles, and websites.

If statistics were to be believed 37 percent of netizens actually follow all their hot favorite brands on various social media platforms and around 30 percent of the Internet users actually are in the habit of using social networks for researching products. With more and more people embracing the social media and their mobile devices in the purchase process, there are numerous reasons for your business to make its presence felt on the social media.

Here are some of the key advantages of social media marketing for your business.

Boost in Brand Awareness

Social media would be effectively exposing or introducing your services or company to a new audience. With just a single click, a multitude of people would be seeing your message. Social networking platforms would be helping you in identifying customers who are interested in your business-these are actionable insights that allow you to widen your nets and reach more potential customers.

Know More about Your Target Audience

Social media helps you to get the right information about your target audience. You get insights about what exactly your target audience is up to. If you are able to know and understand your audience well, you would be able to come up with creative strategies to reach your potential customers via content or advertising. Once you are able to cater to the specific needs of your target audience, you would see a definite increase in your conversions.

In this context, you must realize that while running your small organization and fulfilling your passion, you may get happiness but that may not be paying up your company’s bills. It is, therefore, essential for you to keep in mind that the intrinsic purpose of any kind of business whether big or small is making a profit. You must never forget this and ensure that the finances associated with your small business are given top priority. You may seek debt relief assistance from reliable debt relief agencies such as

An Opportunity to Offer Excellent Customer Service

More often than not, your clients would not be reaching out to you when they encounter some issues. Instead, they would prefer to post a query or a complaint online. In this digital era, more and more customers are taking advantage of the social media platforms and exploiting them as an effective point of contact between the customers and the brand and would be obviously expecting a response. Statistics reveal that around 42 percent of the clients who are in the habit of reaching out to the precise brands online would be expecting a response from the company within an hour or so. This is a great opportunity for a business to provide prompt and effective customer support and service.

Get Prompt and Direct Feedback

Social media helps you to get immediate feedback from your customers. Now you can get an idea about the success or failure of a campaign or a product in a very short time. This implies that now businesses have the opportunity to respond and even resolve disasters in the quickest possible way.

Enjoy New Business Opportunities

Social media marketing would be presenting you with immense opportunities that you would have surely missed if you did not have any social presence. Thanks to the social networking, you have an access to negative comments and unsatisfactory experiences. You could promptly address and adjust those issues and keep your consumers satisfied. This would be demonstrating to your potential customers that your company actually cares about its customers. This goes a long way in expanding your reach and effectively establishing your brand authority and this is made possible thanks to the customer messages on social media profiles.


Social media truly proves to be advantageous for your business in multiple ways. Now you could constantly keep an eye on what your competitors are doing. This way, you are able to get a competitive edge. If done properly social media marketing could be effectively boosting your sales as people who are really interested in your products or services would be responding positively to sales messaging. This would lead to conversions. You must remember to stay relevant at all times if you wish to enjoy success.

Author Bio:

Kelly Wilson is an experienced and skilled Business Consultant and Financial advisor in the USA.  She helps clients both personal and professional in long-term wealth building plans. During her spare time she loves to write on Business, Finance, Marketing, Social Media. She loves to share her knowledge and Experts tips with her readers.

7 Tested Ways to Strengthen your Facebook Ads in 2018

Facebook is arguably the most popular social media platform out there, and marketing on it is quite difficult as there are countless others who are also utilizing Facebook just like you. To stand out, you’ll need to come up with brilliant campaigns.

Facebook is a preferred digital marketing platform because it is targeted, it is not expensive, and it has an undeniable potential to connect to its vast network of users in every corner of the world.

A lot of people and businesses are very aggressive with advertising on Facebook. However, not all Facebook ad campaigns are effective.

Some fail because their ads are not targeted. They have overestimated Facebook’s ability to connect them with a lot of consumers. But reaching just anyone won’t cut it. You would have to target your ads to your ideal customers for them to work.

Some more others make ads that are not like-worthy. You have to understand that even for Facebook advertising, the preferences of your audience are always changing. You would have to be aware of what’s hot at the moment so that your Facebook ads would be effective. Be in-the-know all the time of what’s trending can help you craft your ads better, and like-worthy.

To aid you in your Facebook advertising endeavor, we have come up with a guide, featuring 7 tested ways on how you can strengthen your Facebook ads this year. We are dedicated to helping you become successful with your Facebook advertising efforts. Here are our 7 tested ways to strengthen your Facebook ads in 2018:

Using Video Marketing is Booming

Video ads are quite popular on social networking sites, including Facebook. There are many ads that are in video format, and these are appreciated by the audience, especially when they are just short ads. The shorter the video ad is, the better the chances for them to get watched until the end. There’s a lot that videos can convey, and it’s not enough that you just have any video, but your video should be well-crafted and again, it should be short.

Videos are greatly appreciated because they can tell a lot. A picture is said to be able to paint a thousand words but videos? They can tell a whole lot more. So commit yourself to coming up with video content and you shall see for yourself that Facebook users appreciate it a lot.

Create Ads and Promote Our Products using Storefronts

Facebook, though some apps, allows your business pages to have storefronts where you can feature your products for sale. While it may appear that you have a virtual store on Facebook, the actual transaction will still have to be done on your own site. Your customers will be directed to your page. Aside from being a nifty way to showcase your products for sale, you can use your storefronts as another channel where you can do Facebook advertising.

A lot of buyers admit that Facebook is a great influence on their buying decision. Being able to provide a way for customers to almost complete the purchase process through Facebook is a good thing. Sooner or later, Facebook would be able to be a complete sales platform but for the time being, utilize the storefront as a stage where you can do marketing of your products.

Build Responsive Mobile Ads

A huge lot of Facebook users are on handheld devices. That is why it is important for you to strategize your mobile ads well too. Studies also show that up to 70% of a smartphone owner’s time is done on using his or her smartphone. There truly is no reason why you shouldn’t level up your mobile ads.

In order to make your mobile ads more responsive, please use an eye-catching image. While you’re at it, keep texts short too.

Plain ads that are not engaging will definitely not be enough anymore. You will have to be more creative when it comes to ads, especially for mobile ones as mobile Facebook users simply are quite more active.

To ensure that in 2018, you will be serious when it comes to mobile ads and that you will make them more engaging.

Know your Competitors: Use them as an Inspiration for Creating Successful Campaign

A wise move is to know how the competition is going. Check your competitors. Confirm how they are doing their own Facebook advertisements. This way, you would be able to see what makes the difference. However, make sure that you only take inspiration in what they are doing and that you won’t copy other’s work. Learn from what you see and do your own unique Facebook Ad.

Assess whether your competitors are doing well. See what their Facebook advertising’s strengths are, and what their weaknesses are too. Simulate their strengths, and resolve their weaknesses so that you will have better ads than theirs. It’s always essential to know your competitors so you can always aim to do better than them.

A/B Testing: Quality Test Ads to Optimize

A smart business owner should already know who they’re targeting. Testing your target market is not a way to improve your Facebook Ads – it is a business prerogative that you should never take for granted. Selecting your target market is an item that we can put into an ultimate guide to business plans at another time.

What you should test, however, is as to which types of Facebook advertising techniques appeal to your target market. There are many different ways as to how to present your products to your potential customers. Not all of your efforts would bring about the best results. So do the test and identify which strategies work best for you.

Promote your Product with Influencer Marketing

You should participate in influence marketing in 2018. Influencer marketing is capitalizing on a Facebook personality’s huge following. Invest a little by tapping into active users with a big number of followers, and have them do some sort of marketing for you.

A lot of users find influencers as truly reliable sources of information and they would definitely be pulled into what the influencer is saying or doing.

Influencer marketing is very big in 2017 and is expected to become even bigger in 2018. As much as 90% of influencer marketing found that this is very effective, and very much worth it. So this year, make a promise to start with influencer marketing, or if you already do, that you would do better in it this time around.

Facebook + Instagram Ads Campaign

Facebook, in itself, is a really good platform for digital marketing. Instagram, is one too. Utilizing both platforms is definitely a good idea as they work so well together. Each of these two top social media sites is great not only for their respective users as you can now connect the users of these two sites hand-in-hand can make you shine in 2018!


Facebook advertising is an effective way to promote your product. It would only be great though if you can use it strategically. Our 7 tips above are tested measures on how you can strengthen your Facebook Ads. Do it and 2018 would be a good year for you.

Author Bio:

Designing websites and developing web apps for more than a decade, Philippine web design expert Kenneth Sytian is the owner of Sytian Productions. His no-nonsense approach to design coupled with his vast creativity is a winning combination for his clients.

How marketers can take advantage of Snapchat Paperclip

You may have noticed a new paperclip icon recently when you opened up Snapchat. No, your eyes weren’t deceiving you: Snapchat now allows you to add links to your Snaps, unlocking new opportunities for your brand to promote web pages within the social platform.

What is Snapchat Paperclip?

Launched this summer, Snapchat Paperclip is named after the paperclip icon that has become synonymous with hyperlinking. Before this update, the ability to add links to your Snaps was a feature only available to advertisers.

Prior to Paperclip, Snapchat was notorious for being a closed platform, focused on keeping its users within the app. Now, with the release of Paperclip, Snapchat has found a middle ground that allows users to include links but stay in-app. Users simply swipe up to visit the external link.

How Paperclip changes the game for Snapchat

Snapchat hasn’t been doing too well this year.

In early July, their stock dropped 5 cents below their IPO price. Snapchat downloads were down 22 percent overall in the second quarter, and over 40 percent on Apple devices alone. Worse, its rival Instagram continued growing year over year, and it’s got twice as many users.

Snapchat doesn’t show a follower count and makes it difficult to find people. Social media influencers couldn’t see a real business benefit to using Snapchat. In a survey of 550 influencers, only 30 percent even reported currently using the platform, and of those, 46 percent said they’d cut Snapchat first if they were forced to give up a platform.

But Paperclip might change all that. Now that they can directly promote products of their own or companies they work with, Snapchat can attract budding influencers or retain bigger ones that would previously have left for YouTube or another platform. Brands no longer have to have an advertising budget to get a justifiable return out of Snapchat; they can partner with influencers to promote their brand instead. Thanks to Paperclip, Snapchat is no longer a closed platform. Influencers and brands can easily link to and from their other social networks and websites to build their following and amplify their traffic.

Early results show Paperclip is paying off. Timothy Armoo, CEO of Fanbytes, told Campaign magazine that his company is already seeing “an increase of 30% in influencers promoting their own products – merchandise, extended content on YouTube – and an increase of 8% in influencers working with brands.”

How to use Snapchat Paperclip

Excited yet? Fortunately, Snapchat’s Paperclip feature is simple to use. Before you send a Snap or add a post to your public Story, click on the paperclip icon to paste a link.

You can paste a link you already copied to your clipboard, resend a similar link (an especially nice feature for marketers reaching out to individual influencers or fans en masse), or browse the web for a new link. Then click “Attach to Snap” and send.


Creative ways brands can use Snapchat Paperclip

Before you start littering your Snaps with links to your website, remember that Snapchat has a very distinct voice. Simply posting a photo of your product and demanding people to visit your website doesn’t work on any social media platform, but the young millennials of Snapchat find it particularly distasteful.

Snapchat is about having fun and sharing experiences. Successful brands lean into that by using Snapchat to post teasers of their content – an interesting quiz, story, or video – and then linking through to the landing page where people can finish the story. Take a cue from GrubHub. The food delivery service has won a Shorty award for their work on Snapchat.

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As you craft content for Snapchat, consider how to adjust your CTAs for the platform’s unique audience. And don’t forget to track your progress. Use UTM tracking and link shorteners for different campaigns, influencers, and post types so you can measure what works and refine your strategy.

Get inspired with the following clever ways your brand can use the new Paperclip feature on Snapchat.

Flash sales

The ephemeral nature of Snapchat has always lent itself to flash sales. Last year, Brazil fashion brand Hering hosted a SnapBlack Friday promotion where different models showed off potential looks and displayed a card with a flash sale promo code for a few seconds. Users had to grab a screenshot so they could use it later. Now, with Paperclip, they could simply link through to the sale directly. Shoppers don’t have to take a screenshot or memorize a promo code – they can simply click and buy.

Directions and reservations

Does your brand regularly host pop up stores or exhibit at trade shows? Help customers find your booth by taking a cue from realtors. They’re Snapping mini-tours of their open houses, and attaching a link that opens up directions on Google Maps.

If you’re selling services rather than products, include a link to your appointment form. Food companies and restaurants could link to their menu, Yelp page, Google map directions, or order and reservation forms. Whatever you offer, show a real customer enjoying your product or service with a clear CTA and a Snapchat-exclusive promo code.

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Videos and music

Last year Sony Music relied on the popularity of The Chainsmokers to reintroduce themselves to Snapchat’s young millennial audience. Snapchatters accessed special geofilters as they walked through multimedia installations. Next time Sony Music hosts such an event, they could include direct links to purchase the artist’s songs, subscribe to their YouTube channel, or listen to a special Spotify playlist for the event.

Blogs and website links

One of the best things about Paperclip is that you can now use Snapchat to drive more traffic to your other marketing channels.

Link a teaser to your latest tweet, where Twitter’s larger public audience can retweet and help your post go viral thanks to searchable hashtags. Or you might link to your email newsletter signup page. Turn your Snapchat followers into revenue-generating subscribers by offering them a free ebook as a thank you for signing up.

Beauty brand Benefit Cosmetics frequently directs its larger Twitter following to unique Snapchat video content to grow their fanbase.

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What Paperclip means for Snapchat’s future

The possibilities with Paperclip are enough to make any marketer salivate. It also signals the next wave of competition between it and Instagram.

When Instagram introduced Stories, it was considered a win for the platform. It now had an avenue to directly compete with the immediacy, etherealness of Snapchat – and give it to twice as many users. But Instagram still doesn’t allow links outside of the bios for regular users (advertisers and verified celebrities can add them to Stories).

Now, Snapchat appears to have the upperhand, as Chris Loretto of Digital First Media recently told American Marketing Association: “The Paperclip feature is easy to use and doesn’t require the advertiser to ruin their picture with text overlay asking people to visit their website. This also takes Snapchat from largely only sitting in the awareness phase of the consumer journey and places it a bit closer to purchase by driving site traffic.”

But Snapchat can only rest on its laurels for so long. Once Instagram inevitably adds in links, the next step will be to see which platform can make itself more valuable for advertisers. One way to do that is through metrics and analytics, in which case Instagram may have a competitive advantage, thanks to its parent company Facebook.

Either way, there’s no longer an excuse for brands to ignore Snapchat. Paperclip makes Snapchat a viable online marketing channel for anyone, from established brands to hopeful influencers.

Michael Quoc is the founder and CEO of Dealspotr, an open social platform connecting emerging brands, lifestyle influencers, and trend-seeking shoppers in exciting new ways. He was previously the Director of Product Management for Yahoo’s media lab, where he spearheaded the launch of several innovative services in the live video and mobile social networking areas. Michael has been awarded nine patents relating to mobile and social network applications and technology. Follow him on Twitter at @michaelquoc.

Top 9 Reasons to Strengthen your Company’s Social Media Profiles

Doing SEO for rankings in search engines is nothing new anymore. Many companies and individuals spend time and effort to improve their ranks in the SERPs. But in doing so, they often make mistakes that can wipe out the website penalized by Google’s algorithms. To avoid it, it is important to have a roadmap and consider every aspect which Google loves. Among the factors loved by Google is the presence on social media which many people overlook.

Businesses need to be present at the places where their consumers are. Currently, social media networks receive a large number of visitors and it is very likely that they are also your potential customers. Therefore, presence on social media is highly recommended but there are many more reasons which I will share with you in this post.

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1 – Locate the Target Audience

Having presence on social media platforms lets you precisely find the target audience. Once you have located your target audience, one of the huge benefits of social media is to find their opinions and reaction so as to realize what they, like, want and need, above all, you come to know what they hate most.

2 – Be Visible to Your Target Audience

With your online presence, you increase the chances that a potential customer will find you. One vital factor Google values to rank you higher or lower in the results of a search is precisely your presence in the social media networks, your interaction with users and the quality and relevance of your content. Take seriously your business profiles to and increase the flow of visitors to your website, which can be translated into handsome sales.

3 – Build Trust of Your Brand

When a business receives positive reputation online, it triggers the target and potential audience to trust the business. Always remember that the consumers have changed and updated and they do not go with the traditional ways of advertising. To buy anything, they seek reviews and recommendations from other users of the particular product or service. At that stage, positive online reputation turns out to be extremely vital.

4 – Increase Brand Awareness

It has always been said that what does not come out in the traditional media i.e. television, newspapers, etc., is as if it did not exist. Now it has changed the paper and what is not in the social media networks or in Google does not exist. Brands should be present where their target audience consumes the information to increase their visibility and virality, as the number of users of social networks increases exponentially.

When we have a good experience in the use of a product or service, it generates a positive and trusting feeling, which creates a new buying process that can become an unconscious process. The idea is to learn to take the concept of brand to the personal terrain, with the aim of enhancing your image as human capital and making yourself visible to others.

5 – Use It as Employee Communication Tool

Communication is a daily activity in a company for the performance of business operations and here <a href=”“>employee communication tools</a> play a vital part. If you are good enough with the management and monitoring, social media can help you build employee communication means without spending a penny.


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6 – Have Real-Time Activity & Result Measurement

Social media statistics are quantifiable immediately, in real time at times, while those in traditional media often require monitoring over a long period of time. With social media networks, companies can afford to do the A/B Test, a highly recommend practice, which is nothing more than testing different pieces of content, collecting feedback and statistics from users and adjusting a final message that goes to everybody, and has already passed the filter of many of the users that will consume that content.

A key aspect of any successful marketer, who stands out above the others, is to measure and analyze the success with the help of social media management tools. Without monitoring and measuring, there will be no way to explain the data. The important thing is to be able to demonstrate that this measurement has its very reason, as it can be an analytical control of the content of your social media, and for this UTM codes are used to facilitate the task of data collection.

The UTM codes are small pieces of text that are added at the end of the URL and are intended to help you monitor the clicks that are made on those links that contain them. Measuring the impact of your online marketing campaigns, for example, can be quite difficult without a tool like UTM parameters.

7 – Learn What They Say About Your Company!

In social media networks, opinions are criticized and recommended. A good presence in social media networks favors positive opinions. The advantage is that you can know the opinions and change the ones that are negative. You can interact with an unsatisfied customer and improve the attention to your customers, and give on-time solutions to their issues and they will spread a good word for you.

You can make requests for reviews through social media networks. If you have already created profiles on Facebook, Twitter, Google Plus, etc., it should not be difficult to get positive feedback from users within these social networks. You can post updates by encouraging your users/followers who think about your business, but you will be luckier by sending each individual a direct message asking for a review with a link to your Google Places page or a link to the page you have created on your website where you have the links to the pages to leave the reviews.

Social networks are becoming one of the basic pillars that every company must not only manage but control and monetize too. For this, there are many tools available on the market.

8 – Improve Your Medium to Long-Term Goals

If you do not get sales goals immediately, does your strategy fail? Well, we all know that consistency is a major factor for the success of a project, but a lot of good ideas die even before they’re born. Therefore, your strategy has to be well thought out and built and properly implemented. If the first one fails, well, go for the second one. And what if the second one fails? Hmmm…. go for the third to infinity! So many failures can make you stronger than you think. In the end, you will find the key to success.

9 – Boost SEO Campaigns with Social Media Links & Engagement

If your company is building links to improve search engines rankings, social media networks are going to give a huge and vital support to your SEO campaigns. Since the radical changes in Google algorithm, it is increasingly important that you and more importantly your users share your content in the social media networks, because it means that they are interested and want to share your content with their friends or family. This is significantly taken into account by Google and Google gives it great importance, so never forget to create social media profiles and manage proper social media campaigns of your company.

I hope it is a good read for you. What do you think of these reasons to have presence of your brand in the social media networks? Do you do them all? Is your company secure in the social ecosystem? Do you think there is any reason left? Do you have any experience you want to tell? Do you have any doubts or questions? I would love to know your experience on this subject, so I ask you to leave a response to this post. It does not matter whether it is a criticism or a simple thank you, as I will be very glad to read it and answer to it.

Author Bio

Carleton Watkins is a passionate Social Media Marketer and loves to find the most effective practices in the world of social media. He is presently associated with

Everything You Need to Know about Online Reputation Management

Have you recently ‘Googled’ your name? Today, people regularly search other people online, before an interview, a meeting, or even a date. Consider the following statistics:

  • 44% of adults online have googled the person or company whose services or products they require in a professional capacity, like an electrician, lawyer, or dentist
  • 50% of all adult internet users gave an online review of a service they used
  • 78% of internet users usually perform product research online, and trust the reviews they read online
  • 80% of people claimed to have changed their purchase decision because of a negative review they read online

If a prospect Google’s your name or brand, you want to ensure that whatever comes up is positive as it will shape their impressions of your business.

What is a reputation?

As a business, you have probably experienced the joy of a radiant online review and the sting of a negative online comment. Your reputation is a product of what you do, what you say, and what others say about you and/or your business.

It has become increasingly easier for consumers to share their opinions about your products or services on social media networks, which often appear within the top results of name searches. It is important that the information posted online about your business be accurate and reflect you in a positive light.

A good reputation will lead to increased prospect confidence and more sales. Conversely, a bad reputation will result in diminished consumer confidence and subsequent reduction in sales and profits.

What is online reputation management?

Whether positive or negative, any social media feedback is a valuable source for guiding improvements and spreading the word about your business. If any negative information appears, you want to be able to address.

This is online reputation management, and it has a direct bearing on whether or not prospects will buy your product or service. ORM involves managing search engine results and protecting your brand’s reputation from negative exposure online.

If done well, ORM will prevent negative buzz from happening, protect and cultivate your brand, and have a positive impact on your sales. It will deliver high rankings and visibility for good publicity, which will help to dilute and push bad publicity down search engine listings, and out of public view. This is likely to work because online searchers rarely view more than 2 SERPs.

Impact of Reviews on your Online Reputation

Studies show that online reviews can significantly impact a brand’s reputation, and subsequently sales. These reviews are widely read, and tend to influence consumers’ purchase decisions. This implies that reinforcing or rebuilding your online reputation largely depends on promoting positive reviews, or highlighting what’s good.

Consider the following statistics:

  • 59% of users consider customer reviews to be more valuable than expert reviews
  • 60% of online shoppers offer feedback about their shopping experience, and usually feel more inclined to post a review based on a positive experience rather than a negative one
  • 70% of Americans claim that they check out product reviews before purchasing a product or service
  • 70% of consumers worldwide trust online consumer reviews. This makes them the second most trusted form of advertising after word of mouth
  • 71% of online consumers read reviews, which makes it the most widely read consumer-generated content
  • 71% of consumers use keyword searches to find products or services
  • 80% of the time spent by consumers shopping online is used to research items rather than making the actual purchase
  • 92% deem customer reviews as ‘very’ or ‘extremely’ useful
  • 92.5% of adults often research products online before proceeding to make an in-store purchase.

How to Get Started with Online Reputation Management

It is important to listen to what is being said online about your business, brand, products, or services, even if it is negative. Listening gives you the opportunity to respond and address in-house issues or deal with adverse information online, both of which can negatively affect your image and reputation.

Here are the steps involved in a standard ORM strategy:

Step 1: Research and Analysis

Before you can initiate your ORM efforts, you should first examine how your online reputation currently stands. This involves your brand/business/product research on search engines to see the results concerning your business that visitors and prospects see when searching for your keywords.

You might need to use several social monitoring tools, including:

  • Google Alerts – Receive email alerts every time a user mentions specific keywords you are tracking
  • Social Mention – Tracks Twitter, blogs, images, audio, video, blog comments, and mainstream news so you can easily stay up-to-date
  • Technorati – Do your research on keywords or key phrases related to your brand or competitor brands here
  • ReputationDefender – Intended to help online business preserve and restore their reputation in social media. This tool offers robust monitoring services to help you track your brand and deal with the results that show up in SERPs

Step 2: Competitor Backlink Assessment

More research is necessary to analyse your industry rivals and their online standing. It helps if you know where your business matches up to industry rivals as this also impacts your brand’s reputation.

Step 3: Review Building and Influencing

At this point, you can post genuine customer reviews of your products/services/brand in leading web properties so they can surpass the negative reviews in SERPs. The objective of this process is to reduce the number of negative reviews while increasing the number of positive comments and favorable reviews of your business.

One of the best ways to counter attack negative comments is by responding with a positive one. You can influence the outcome by actively participating in the conversation to improve the perception of your brand. Even a simple comment like the one below can do wonders:

‘Thank you for your feedback. We are working on resolving this issue’

Step 4: Social Media Profile Creation and Optimisation


Here is an example of Linkedin power profile

If you don’t currently have a presence on different social media platforms, it is important to identify those that are most relevant to your business. Set up social media profiles on Facebook, Twitter, Instagram, LinkedIn, Pinterest, or any other platform where you can easily reach your target audience.

Choosing the right social media network is key to building and promoting your online reputation. To deliver better customer service to your market, it is crucial that you engage in the right and appropriate social network for your industry.

Beyond creating these profiles, dedicate some time to optimise them with regular updates, comments, and participating in group discussions. If need be, seek professional help with customising your social network profiles as per your promotion efforts.

Step 5: Social Media Promotion

Consider hiring a professional SEO or SMO team to provide valuable and informative content on your social media profiles, and to maintain a high level of activity to enhance your reputation. This process involves regular updates and discussions to boost engagement and friend/follower acquisition.

Keep in mind that two-way conversations need not use official tone. Use language that shows you care. You need a particular way to confer to your audience and it should coincide with your company’s tone of voice.

Step 6: Content Generation

Consider outsourcing on/off-page content creation techniques such as article creation, blogging, and press release. Optimise the content with the right keyword usage, anchor texts, and links. Keep in mind that visitors and search engines like valuable content. The more valuable the information on your site, the more visitors you will be able to attract.


Online reputation management is fast becoming a critical strategy for organisations. This relatively new field in today’s online landscape is not just a personal issue for today’s internet shoppers, but a critical marketing tool for all business, whether online-based or otherwise.

Remember that customers and prospects go online to learn more about the companies they want to work with. A positive review will likely get you a new client, whereas a negative comment from one unsatisfied customer could easily destroy everything you’ve built.

With a concise online reputation management strategy though, you will be able to build back your clean reputation online.

Author Bio:

Rebecca Hill is the Outreach Coordinator at TechWyse, an SEO agency in Toronto, Canada. While she isn’t building relationships with bloggers and influencers in the marketing world, she can be seen rooting for the Blue Jays.

Facebook? Snapchat? Twitter? Where Should I Post?

We all know that social media can be a really effective marketing tool. It gives you a direct line to your customers, allows you to build your brand and helps you direct traffic to your website.

But which social media platforms should you be using? Creating and maintaining a strong presence on all of them would take some serious manpower and it’s not always relevant to your company either. Each platform has its own demographics and its own way of working.

Here we give you a rundown of the most popular social media platforms to help you decide where you should be posting:


Facebook has nearly 2 billion active users and is the largest of the social networks. Every business should have some kind of Facebook presence. However, as the youth turn away from a social network increasingly dominated by older generations, this isn’t the place to properly engage with under-24s. Millennials, Generation X and Baby Boomers, however, are amongst the 44% of users checking Facebook several times a day.


The majority of Snapchat users are under the age of 24, with a high proportion not yet out of high school. Content on Snapchat has to present an authentic look at your brand. Daily stories are formed from a collection of low-budget video snippets, meaning it’s a great option for brands who can’t or don’t want to spend thousands on slick video content. Working with influencers, encouraging users to create stories around a brand and offering promos codes are just some of the marketing tactics used by brands on Snapchat.


Twitter is the most succinct of social media platforms, limiting its users to just 140 characters per post. However you can also post images, videos and links. Hashtags are a big part of the Twitter experience too. Add a few relevant hashtags to your posts to get seen across the network. Twitter has 328million monthly active users but it takes a lot of time and effort to post effectively. You need to engage with customers, retweet relevant content from across the network and become part of the Twitter community to truly reap the rewards of a presence here.


Instagram (which is owned by Facebook) has great reach. It has 500million users, 59% of whom check Instagram every day. The platform allows users to post images and 15 second videos to their feed. Lots of these images are slick and edited to be aspirational rather than realistic. It’s the perfect place to build your brand image but, because links can’t be placed within posts, it’s not a great way to direct traffic to your website.


LinkedIn is a business oriented social networking platform and almost 80% of users are aged 35 or older. It’s a good place for B2B communications and promotions. In fact, according to the 2015 Social Media Marketing Industry report, LinkedIn now beats Facebook as the most important platform for B2B marketing. Brands use the platform for product launches, employee recruitment, generating leads and establishing their companies as industry thought leaders.


70 million people actively use Pinterest. The majority of these are women with the most popular topics including home décor, weddings, fashion and recipes. Images are posted to Pinterest. These can then be assembled into a digital noticeboard. Marketers have the added advantage of adding a Pinterest “buy button” to their posts meaning users can be directed straight to a product on your website.

Whatever your business and whoever your target market, there’s a social media platform out there to help you market your brand. Think about the demographics you want to reach out to and consider your social media objectives before choosing your social media platforms and designing your strategy.

Corinne Ledling is a businesswoman who’s very passionate about her job. She’s a Content Manager at and loves to share social media tips and tricks and her marketing experience.

8 Strategies to Grow Your Social Media Presence

Image Source: Pixabay Images

Social Media, as many of us know, is quickly taking the lead when it comes to the movers-and-shakers of the marketing world. Why are businesses so focused on this advertising outlet? The answer is simple: Brands provide what the customer wants. With 2.56 billion mobile social media users globally, and an additional 1 million new active mobile social users added every day, it would be foolish not to cater to the consumption habits of the market.

If done properly, digital media marketing (and more specifically, social media marketing) has a profound effect on the reach and engagement that a company or product has with its consumers. Here are eight strategies that will help you grow your presence on social media.

1. Identify your goals as a business.

If you are offering a product or service, then how can you make that attractive to your target demographic? If you are an influencer, how can you focus on making yourself an asset to companies? Staying on topic with your personal brand is important, but the real results come when you tailor your approach to the people you want to see it.

2. Interact with your followers.

If you seem distant or not as active as the customer wants you to be, it is easy for them to lose interest. The attention span required for social media is very short- so if you aren’t around when the consumer is looking for you, you may miss out on a window of opportunity.

3. Link your profile to your website, and vice-versa.

There are more tips for how to customize your business profile here as well. Business profiles also generally have a “contact”, “message”, or “email” button which you should also have set up on each of your profiles. If the viewer has to work hard to get in touch with you, they’re less likely to make a purchase or reach out for more information.

4. Produce valuable content that is aesthetically pleasing.

This is a tricky one… Yes, it is important that the content you create and share with the world is eye-catching, but it must go deeper than solely appearance. Why are users going to look at your post and say: “I want more!” rather than just continuing on with their day? If the content that you share tells a story as well as being professional and clean, then you have a recipe for success.

5. Engage with your followers.

Make sure that they feel you are active and authentic, rather than just a company looking to make a quick buck. Commenting on their posts, liking their photos, and following users interested in your brand is time consuming to say the least, but it also creates a direct relationship between you and the account you are trying to reach. And if you don’t have the time to engage with thousands of users on your own, there are tools you can utilize to delegate that process.

6. Use hashtags to broaden your media horizons.

You can also hide them within your post to keep things looking tidy. Social media, in its simplest form, is a visual marketing technique- so the way things look holds high importance- as well as being visible in as many places as possible. Hashtags allow your post to close in on people that are already searching similar products or ideas, such as #fitness or #hairstylist.

7. Post consistently and at a comfortable rate.

Posting too much can cause followers to tune you out, and posting too little could mean they miss your posts or forget about you. Depending on the type of account you are running, a maximum of twice a day is usually the sweet spot. Instagram stories are also a great tool to use when trying to up your engagement, just be sure not to overdo it!

8. Take customer service above and beyond.

Respond quickly and publicly to questions or concerns posted on your page, and make sure that whoever stumbles across your page will be impressed by the way you interact with users. Humor is a universal way to create a bond with other humans, so try to appear as genuine as possible when reaching out to consumers.

Overall, success on social media is about being attentive to the wants, needs, and likes of your audience. If you incorporate these eight strategies within your social media framework, the positive effects will be clear.


7 Harmful Mistakes Businesses Should Avoid on Social Media

Businesses have discovered the power of social media and have flocked to popular social networks to attract leads, pitch sales, and service customers. Despite their concentrated effort to connect with audiences via social sites, only a few businesses have thrived there.

All things considered, improper approaches to social media provide the best explanation for failure. Unlike some conventional thinking, companies cannot achieve success only by opening accounts on Facebook, Twitter, LinkedIn and other venues. In fact, a successful social media strategy takes a lot of work.

If you want to achieve great things using social media, you must have realistic expectations and invest your time, money and effort in ways that will contribute to your goals. Additionally, you should learn to avoid making the following seven harmful mistakes on social media.

1. Making Aggressive Sales Pitches

Some businesses assume that social media exists as a channel for promoting products and pushing sales. Even though you can at times announce promotions and make special offers on your social media profiles, too much of that activity will turn off your audience and cause your reputation in the online community to fade.

As you avoid making the mistake of constant advertising, remember also to avoid bragging. Rather than constantly hyping your products and showcasing the excellence of your brand, focus on building relationships. If you make people feel important and create value for them, they can become enamored with your business and have reason to choose you over your competitors.

2. Bombarding with Messages

In the first place, you should remember the difference between creating value and becoming a nuisance. In contrast to the many social media failures of the companies who bombarded their audience with incessant messaging, try to take it easy. As much as you want to get noticed on social networks, you should always ensure to post content in moderation.

By all means, you should create valuable content that solves problems and improves lives. As you go about your work, however, make sure you always make your content interesting and diverse: from insightful articles to short and funny reminders. Always create fresh content rather than sending out repetitive messages that can quickly bore your followers.

3. Being Too Passive

Moderating your use of sales pitches and restraining the number of messages you send on social media should never keep you from having an active social presence. Such a mistake goes on display countless times when companies create a Facebook page only to leave it idle, hoping for people to discover it.

Actively engage your audience by maintaining a lively interactive presence. Such an approach requires a lot of time, so make sure you enlist the help of your staff. Also, you should respond to every comment and feel free to share fun content such as jokes and memes that your customers might enjoy.

4. Ignoring the Community

Your effort to engage social media users should help you avoid the common mistake of ignoring the community. In contrast to firms that only use social networks to publish information, your business should create a two-way street where you and your followers routinely converse and share content. When you talk to your fans and socialize, you give a human touch to your brand.

Even when businesses create meaningful dialogs on social media, they sometimes fail to leverage the full value of their audience. How to achieve the latter? For example, you can actively solicit feedback from customers to learn about their experiences. Doing so helps your brand appear transparent and sincere while supplying you with a stream of information that can help you better serve your customers.

5. Poor Customer Care

Speaking of customers, successful firms have discovered that social networks provide a fantastic channel for customer service. Never make the mistake of ignoring their comments, especially when they come from dissatisfied customers. Rather than allowing customers to feel unimportant and ignored, make sure you promptly address their concerns.
Even when people say embarrassing things about your brand, you can use the situation to display your dedication to customer satisfaction. Furthermore, as the world looks on, you will earn their trust by demonstrating that you stand behind every sale. As a matter of fact, news of your excellent service will quickly spread.

6. Acting Like a Robot

Make your brand come alive by letting your personality shine as part of your brand. People want to connect with other people on social media. Notwithstanding, many companies use a robotic tone on social networks and create a mechanical, sterile aura for their brand. You can do better! Allow yourself to use humor, emoticons and casual speech as you interact with others.

Above all, make you and your brand approachable. Do this not only by avoiding arrogance but also by making friendly gestures and sincerely communicating your feelings. Of course, you must always stay vigilant because you never want to say anything offensive or behave flippantly. In other words, stay professional, but personable at all times.

7. Lack of Grammar Skills

Repeatedly, companies that attempt to use social media hurt themselves through their writing. When you write with improper grammar and fail to spell words properly, you communicate a lack of professionalism. So spend the necessary time to proofread your content to make sure it reflects positively on your business.

Poor grammar can also cause social media failure when you produce video and graphic content. The greatest message in the world can quickly become the subject of ridicule if the messenger comes across as either ignorant or uneducated. Knowing this, make sure that everything you post to social media communicates competence, professionalism, and confidence.


In summary, you can use social media to grow your business, but doing so requires you to learn from the mistakes of others. By working hard and ensuring that you create both a personable and professional image for your firm, you can build profitable relationships and a stellar reputation for your brand.


Helen Eagleton, a freelance blogger from Boston, follows topics in the realm of education, technology, digital marketing, and business in general. When she’s not researching for her next article, she enjoys watching documentaries and exploring the nature. Reach her @eagleton_helen

Top 5 Tricks to Drive Web Traffic from Social Media Display

There is no denying that social media is a powerful platform. It has created waves of influence that has resonated around the world and transcended different cultures, religions, and races. No wonder big and small businesses alike are flocking to it to promote their brands.

This means you can ease up on your efforts in optimizing your web content when you have social channels to fall back on, right?


You can make your social channels and company website work together. More specifically, you can bring more traffic to your website through your social content.

Here are the top 5 tricks to drive web traffic from social media display:

Trick #1: Select the appropriate social channel for your business.

The different social networking sites gained their popularity through their special features. Pinterest is home to artsy users who want to display and monetize their creative side. Instagram is for aspiring photographers and makeup artists who want to showcase their aesthetic works.

Of the many social channels today, which one can highlight the strengths of your service? What social platform allows you to reach your customers more effectively?

Have a look at the demographics involved:

  • Age
  • Location
  • Ethnicity
  • Income
  • Gender
  • Educational Level
  • Marital Status

Knowing these details about your target market will help you zero in on the social channel you can leverage to drive visitors to your website.

Trick #2: Optimize content for each network differently.

All social networks are powerful but their influence have varying levels and can be harnessed through different strategies. The key to doing this is finding out the strength of each channel and optimizing it.

The photos you share on Facebook will be cropped when you share them on Instagram. After all, Instagram is famous for its square photos. Tweets are limited, so you must be concise and straightforward, but attaching an image to it may earn you extra clicks.

(Source: )

By knowing the strength of the site, you can strategize your posts and lead followers to click through and view the full or extended version of your content on your website.

Trick #3: Don’t be a spammer.

Clickbait and false news – these are just two maneuvers that shady pages use to reel in visitors. If you want to build a credible image, don’t litter your followers’ feed with phony content.

Being a spammer does not exclusively mean spreading false information. You can also be a spammer if you post the same message multiple times or if you publish different content between brief intervals. When people grow weary of your posts and tag you as a spammer, you can expect to lose followers, be flagged by the network, and have zero traffic driven to your website.

Here is a guide on how often you should post according to Maximize Social Business:

(Source: )

Trick #4: Track your results.

How do you know your campaigns are working? Get concrete numbers by tracking your results. Use tools such as Google Analytics to monitor the traffic coming to your website and social media traffic.

Aside from crunching the numbers, watch out for the following findings:

  • Rise or decline in post activities
  • Negative comments or feedback
  • Decreasing interest in your content

Social media gives you honest, real-time, and sincere reviews from real people. By knowing what they have to say on your social channels, you can adjust and strategize your web content accordingly.

Trick #5: Invest on good-quality content.

You can cross all your T’s and dot all your I’s in social media marketing in driving traffic to your website. But if you deliver these visitors to substandard content, they will become nothing more than one-time visitors.

What you need is excellent content that informs and entertains people at the same time. Provide useful information but deliver it in such a way as to give your audience a good reading experience. Invest in content writers who write original, relevant, and smart articles. You can easily find one through established staffing companies like.

Instead of dividing your efforts to optimize social media and increase your web visitors, hit two birds with one stone by making one work for the other. These top 5 tricks to drive web traffic from social media display will show you how.

Catherine vanVonno, the author, is the President and Executive Director of 20Four7VA, a global Virtual Assistant (VA) Service Provider. She holds a doctorate degree in Applied Statistics, Research Design and Program Evaluation from Virginia Polytechnic Institute and State University and has over 10 years experience in facilitating evidence-based strategic planning, product development, brand management, legislative communications, and medical policy. She is married and has four children. You can reach her at |

Essential Tips for Growing your Following on Social Media

If you want to grow your brand in the modern day, making the most out of the power of social media is the way to go. This means that the more following you on social media, the more audience you are able to reach.
There are right ways, wrong ways, and smart ways harness the power of social media. How can you grow your following on social media to build an audience of customers around your business? Here are some methods that you can use to build a following, and increase engagement for your brand.

1. Decide Which Social Networks You are Going to Target

Create an account on all the top social networks; Facebook, Twitter, Snapchat, Instagram, LinkedIn and Pinterest. It makes it easier for potential customers to find you, or talk about you, on Twitter, for example, one can easily mention you on a tweet if they are talking about your business. This makes it easier for someone following the conversation to find you.
Do your research. Find out where your target market is spending most of their time and focus more on those social networks. This will help you build your customer base and satisfy the ones you already have.

2. Optimise Your Social Media Profiles

People mainly post the same thing in the exact same way on all social media platforms, this isn’t right. All of the posts you are putting out there should be different depending on the social media platform you are using. For example, you’ll need great photos to go with an Instagram post and a short precise post for your twitter account. Everysocial media account should have a suitable delivery style.

3. Have Consistent and High-Quality Content

Creating a social media presence is more than just the number of likes a single post gets, it always comes down to content. It’s tempting to put up a post that will get you instant likes, but, it will not help in building your brand if the content doesn’t go hand in hand with your message.
If you are putting up high-quality posts on a regular basis, that is consistent with your message, you will build a fan base on social media that will continuously follow and share whatever it is you post, provided it’s relevant to your brand.
Remember, not all content will be popular but it is still important. Things like testimonials won’t get a lot of likes or shares, but they are important pieces if you want to make the market perceive you as a successful business.

4. Be Real

One of the things that make a social media page successful is if it’s real. If your fans can feel a connection to your brand, they will be more likely to follow you. Connect with your followers; reply to mentions, engage, and build relationships with your customers.

5. Link your Social Media Profiles

If you have a website or a blog, which you should, put up links to all of your social media profiles. For example, include a link to your Instagram account and website on your Facebook account. This makes it easier for someone who has found your Facebook page, to get to the Instagram page or your website and vice versa.

6. Make Use of Sponsored Posts

At a fee, some social media sites will promote a post for you. This makes it possible for your posts to reach a much larger audience, depending on your budget. This will help in making more people aware of your brand.