In contrast to the three previous industrial revolutions when people interacted within quite narrow communities of their families and friends, the current 4th Industrial Revolution (IR4.0) exposes the huge global society to everyone connected to the internet. Now it is paradoxically possible to communicate in any mode be that one-to-one (or peer-to-peer), one-to-many, and even many-to-many via social media. What challenges do the contemporary marketers face in such a multi-channel communication?
On the one hand, the consumer audience is transcending borders and nations to become global. That’s why marketers should be able to cover thousands, oftentimes hundreds of thousands of the international customers almost simultaneously. On the other hand, the ample supply of goods in the market generates a fierce competition among brands when every single customer matters. That’s why marketers should establish personal relations with literally each client.
Is there a way out from a tense confrontation among such mutually exclusive factors? Who can help marketers respond to the challenge of IR4.0? And which technology can save marketers from a split personality caused by synchronically desirable globalization and customization? The answers follow.
Too big to be ignored
The very purpose of the 4th Industrial revolution comes to the total digitization of every process where it is ever possible. The most apparent implication of such a principle takes place in the information technologies. According to stats, more than 3.8 billion email boxes are available in 2018. More than a half of email users enter their inboxes via mobile gadgets. Email keeps primacy in terms of ROI brought to brands in consequence of their digital marketing campaigns. Thus, the contemporary marketers have to dive headfirst into the digitized customer relations. An average statistics dedicated to the email contact lists starts calculating subscribers in thousands. It is clear that manual processing of all emails in every marketing campaign is the Herculean task any marketer can hardly cope with. However, the bulk sending procedures have long been known to both legal marketers and spammers. That’s why the real challenge for the marketers implies making their bulk sendings meaningful and relevant to the huge subscriber audiences.
Personalization takes effort
How to take care of every subscriber? This question is not idle for the marketers whose contact lists contain thousands of emails. The common logic suggests dividing a subscriber audience into several groups basing on their interests, shopping histories, as well as on any other relevant indicator. In such a case, the simplest approach comes to making huge tables where all data retrieved from the communication with subscribers could be manually amended. Will the Microsoft Excel be of any help then? Probably it will, but the more reasonable method is to create a special software capable of providing an automatic segmentation of the subscribers. However, a proprietary software will require many thousand dollars of investment along with many months of programme development. Such a solution is unfortunately far from being feasible in every particular case. There has to be another way to provide marketers with an effective personalization of their campaigns.
SaaS to the rescue
Even though the notorious digital revolution made marketers face many challenges in terms of both the size of customer audiences and customization of marketing campaigns, some revolutionary new methods of doing business appeared thanks to IR4.0 in fact. One of the most viable and trendy approaches in the contemporary business environment is defined with such a specific word expression as (something)-as-a-Service. Many various terms can be put into the expression instead of “something”: Business Process-as-a-Service, Platform-as-a-Service, Software-as-a-Service (SaaS), and even Product-as-a-Service which determines the very essence of the approach. In brief, it implies a transformation of an object into a process. Taxi is the oldest example of such an approach when a car becomes a transportation service on the basis of rent. Now it is possible to use the capabilities of some specific software without having to either purchase or install it on your computer. Google Docs, for example, makes the MS Word software redundant, especially when your OS is not Windows.
Here we are achieving the reasonable solution capable of meeting the contemporary marketing challenges. In addition to the SaaS approach, the solution follows another fundamental trend of the present moment in terms of the so-called sharing economy. The latter implies sharing some facilities or products among many users. The apartment owners share their housing with the other people via AirBnB application. And that is how the majority of services are to be arranged in the future. Nevertheless, even today every digital marketer can join the trend since the other professional marketers offer their web-based marketing platforms for sharing. Look at the universal bulk sending system from SendPulse, for example. As a team of professional digital marketers, SendPulse offers everyone to benefit from their rich practical experience reflected in their advanced marketing software. This is Marketing Automation-as-a-Service. And this is for sharing.
How Automation 360 meets IR4.0 challenges
Automation 360 is a synergetic web-based software system allowing marketers to re-arrange their routines in the efficient automatic manner. As a subsection of the holistic SendPulse bulk sending platform, Automation 360 is created by marketers for marketers. In response to the personalization challenge of large subscriber audiences, Automation 360 makes some predetermined software algorithms automatically perform many tasks that marketers had to do manually in the past. The core idea of Automation 360 implies using various behaviors of customers as the triggering events generating one or another marketing campaign. Hence, however massive is a subscriber database, a marketer can figure out and set up a personal approach to every particular recipient. What makes the system unprecedentedly effective is a combination of such basic communication channels as email, SMS, and web push notifications. In addition, Automation 360 helps marketers enforce their reputation via an SMTP service allowing messages to pass successfully through various spam filters. And the most important is that Automation 360 is accessible via any browser whatever devices and operating systems marketers use.
IFTTT in marketing
Specific programming principles and algorithms are occupying the discourse of modern marketing. And this is for a reason. The basic formula of any programming language IFTTT (If This, Then That) works well at the level of marketing software in terms of arranging automatic workflows. Automation 360 allows marketers to specify various variables reflecting the conditions at which the customer’s behavior triggers a particular reaction from the marketing system. This stage corresponds to the “If This” section of the IFTTT formula. The “Condition” logical block reflects such a stage in Automation 360. After that, a particular flow of the system in the form of a certain marketing campaign starts working automatically until a predefined marketing goal is achieved. This is equal to the “Then That” part of the formula as well as to the “Action + Goal” blocks in Automation 360. Thus, the marketers can act as just operators whose task is to figure out what they want to get from the subscribers. The rest will be done automatically by Automation 360.
Quite a specific modus operandi is expected from the marketers in the days of the 4th industrial revolution. Huge international customer audiences – in tens and hundreds of thousands – require meaningful and relevant marketing campaigns. Moreover, every particular customer matters when brands fiercely compete in the ample contemporary markets. Hence, both the global outreach and personalized communication make the marketers look for the automated but flexible approaches to their workflows. Only advanced marketing software platforms can act likewise. The Automation 360 system from the universal bulk sending platform of SendPulse meets the two progressive trends of nowadays: to be software-as-a-service (SaaS) and to belong to the sharing economy. Thus, a relevant response to the challenges of IR4.0 is possible only through the automated system created by marketers for marketers within the same digital paradigm.